Refund Policy

30-day money-back guarantee

HorizontAce (operator of EchoMind) offers a 30-day money-back guaranteeon all EchoMind Plus and EchoMind Pro subscription purchases. If you are not satisfied, you may request a full refund within 30 days of the charge date.

How to request a refund

Refunds are processed by our payment provider and Merchant of Record, Paddle. To request a refund:

1. Visit paddle.net and look up your order using the email you used at checkout, or
2. Email us at support@echo-mind.world with your order details and we will help start the refund.

Approved refunds are returned to the original payment method. Processing times depend on your bank or card issuer and typically take 5–10 business days after approval.

Cancelling future renewals

You can cancel your subscription at any time from the billing portal linked in your Profile. Cancellation stops future renewals; you keep access until the end of the current billing period.

Contact

HorizontAce — refund questions: support@echo-mind.world.